Customer Support
Shipping and Delivery
Next Working Day Delivery UK
We offer next working day delivery within the UK mainland (Scottish Highlands 2 days). For islands, Ireland and international please contact us for a quote.
PayPal Express
Used by over 250,000,000 people and businesses World Wide PayPal is one of the easiest payment gateways on the internet today. Trusted by millions it made sense to offer this easy to use payment system as an option when checking out.
How to Use PayPal
Simply find the product you are looking for and click on the Paypal Express button where you will be transferred to PayPals secured servers for payment, fill in your delivery address click the pay now button and thats that you’re done! We receive instant notification of your order and proceed to ship out your item for next available working day delivery (UK only) 1-7 days World Wide. If for some reason we are unable to ship out your item for next available working day one of our experienced staff will contact to immediately
Returns & Exchanges
Returns
If any item is found to be defective within the guarantee period please get in touch with us via phone +44 (0) 1942 203981 or you can send an E-mail to the following address returns@satronic.co.uk. We will replace any item within 7-14 days after it has been found to be defective.
Returning a Item
Pack your item securely making sure you include your Order ID number (if known) (you can request your Order ID Number by emailing our returns team at returns@satronic.co.uk) be sure to include your name and address and original receipt.
Collections
Satronic.co.uk can arrange for your items to be collected and returned to our stores for you, please note if your item is deemed to be in working order then Satronic Specialistwill charge you for this service.
Using the Post Office
We advise that you use the “Compensation Fee Parcels” service for parcels valued over £20.00, or obtain a “Proof of Postings Certificate” for parcels under £20.00. Please ensure your parcel is covered for the value of its contents.
satronic.co.uk will not be held liable for ANY items returned by a customer. For any refund processed, a confirmation will be sent to you via e-mail. For any replacement, we will process your request within 24 hours, however please allow 14 days turnaround from the time you send your item back to us to redelivery. Please note that any warranty offered does not cover any carriage charges incurred…
Returns
Original packaging and contents, and receipt must accompany all returns.
Please do not send items without first speaking to our returns department, you can either call us on +44 (0) 1942 203981 or mail us at returns@satronic.co.uk so we can issue you with an RMA number, as we will not accept returns without this number.
Return of Unwanted Goods
You must notify Satronic.co.uk before returning any item and obtain a RMA number, without this number satronic.co.uk will not accept your goods, unwanted goods will incur a handling charge of 25%. All unwanted goods must be returned within 7 days.
Faulty Items
All items returned as faulty will be tested by our on site engineers, if the item is found not to be faulty a restocking fee of 25% will be charged. Your statutory rights are not affected
If we believe your problem would be better dealt with by the manufacturers we will advise you accordingly, the main reason we do this is to ensure that you receive the best possible support on their products.
Replacing a Product
We will replace your item with the same product or to the same value as the one you have returned at the time of purchase.
We are unable to offer refunds on products over 14 days from date of purchase.
Refunds are offered in the way of a CREDIT NOTE, this does not affect your statutory rights
If the item(s) are tested faulty they will be either replaced by satronic.co.uk or returned to manufacturer for repair/replacement. .